Cyrus Streamline series Operations Instructions download pdf (Page 23)

Cyrus Streamline series User Instructions

Troubleshooting

1: The Streamline will not join a cabled network

If the Streamline is connected to a cabled network that includes a working

computer, but the network is not found by the Streamline:

Temporarily disconnect the ethernet cable from the computer and •

connect it to the Streamline.

If the Streamline now connects to the network successfully, it may be that

there is a fault with the cabling of the Streamline installation.

If the above test proves that the computer will connect to the network, but

not the Streamline, follow these steps to check that DHCP is set on:

Press and hold the • key to return to the Main Menu.

Select the Setup option.•

Select the Network Settings option.•

Select the DHCP Settings option.•

Conﬁrm that the ‘On’ option is checked under the DHCP heading. If •

not, change the setting to ‘On’ and re-try connecting to the network.

If DHCP is already set on, then it is probable that your network is set for

manual assignment of IP addresses, and it will be necessary to assign an

IP address to the Streamline manually. This should only be attempted if

you fully understand manual IP address assignment and have access to a

range of free IP addresses that can be assigned to the Streamline. Refer

to the Setup - Network section on page 10 for full instructions to set a

manual IP address.

If you suspect that the network is conﬁgured for manual assignment of

IP addresses, but don’t have the knowledge or information necessary to

assign an address manually, enlist the help of an IT Professional.

2: If a wireless network is not visible

If the Streamline does not display your wireless network in the network

list, or if no wireless networks are found:

Check that an aerial is ﬁtted to the wireless network aerial connector •

on the back panel.

Move the Streamline very close to the source of your wireless network •

(usually the modem/router).

Re-connect the power and check if your network is found.•

If the Streamline connects successfully when moved close to the wireless

source, there may be inadequate signal strength in the original location.

Try setting up the wireless network aerial on the magnetic base and

experiment with different positions to improve signal strength, or install

an ethernet cable which will always give better results than wireless.

If the wireless network is still not visible when the Streamline is placed

close to the wireless source, it may be that the SSID (network name) of

your wireless network is hidden. The Streamline will not ﬁnd a wireless

network with a hidden SSID, so it will be necessary to re-conﬁgure the

source of your wireless network (usually the modem/router) so that the

SSID is visible. If you are not sure how to make these changes, enlist the

help of an IT professional.

3: The network is joined successfully but no UPnP music server is

found

In this case, this screen will be displayed.

It is possible that the UPnP server software installed on your computer

may require you to enable library sharing for the Streamline.

The exact procedure to change library sharing will depend on the UPnP

server software, but you will generally need to open the ‘options’ or

‘preferences’ section within the UPnP server software, locate the section

for ‘Sharing’ and enable sharing for your preference of all devices, or just

the Cyrus Streamline.

Once the settings are saved you should be able to ﬁnd the server at the

Streamline.

4: USB drive navigation problems

When selecting a drive connected to the USB port, the message Unable

To Browse is displayed.

This message will be displayed if the format of the connected drive is

not compatible with the Streamline. In this case, the drive should be

formatted as FAT16 or FAT32.

NOTE: Re-formatting the drive will erase all data contained on the drive.

5: Intermittant drop out (silent passages) when playing from a

network

This is most likely to be caused by inadequate network bandwidth.

If you are using a wireless network, it is probable that the signal strength

is high enough, but may also be due to other wireless network users with

high demands (large downloads etc).

To check signal strength, move the Streamline close to the source of

the wireless network and check performance. If the dropouts stop, then

consider a cabled link between the modem/router and the Streamline.

To check if other network users are restricting the bandwidth, test the

Streamline at a time when there are no other wireless users connected

to the network.

NOTE: Lossless and uncompressed ﬁles demand more network bandwidth

than compressed ﬁles. If the music only drops out when listening to these

ﬁles, this may also indicate inadequate network bandwidth.

6: No display

The display may be switched off. Press the ‘red’ button on the n-remote

to switch the display on or off.

7: n-remote unresponsive

This may happen if the internal battery experiences deep discharge. To

restore normal operation, it may be necessary to reset the n-remote by

using the end of a paper clip or similar to press the reset button through

the access hole in the back panel of the n-remote.

1 2 ... 18 19 20 21 22 23 24 25

Comments to this Manuals

No comments

Cyrus Streamline series Operations Instructions Page 23

Comments to this Manuals

Related products and manuals for Digital audio streamers Cyrus Streamline series